Seri33 Terms and Conditions — Malaysia Casino & Betting Platform Usage Rules

1 Introduction & Acceptance of Terms

Seri33 is an online gaming and betting platform operated for the Malaysian market. These Terms and Conditions govern the use of all services provided through the official seri33 website and mobile app.

By accessing or using the seri33 platform — whether via web browser or mobile app — you agree to be fully bound by these terms. If you do not agree with any part of these terms, please cease using the platform immediately.

These terms should be read together with Privacy Policy and Responsible Gaming Policy us, which also forms part of the overall agreement between you and seri33.

2 Member Eligibility

To be eligible to register and use the seri33 platform, you must meet all of the following requirements:

• Aged 18 years and above at the time of registration. seri33 conducts strict age verification as part of our KYC (Know Your Customer) process.
• Not residing in a jurisdiction where the use of online gaming platforms is prohibited by local law.
• Registering as an individual only — not on behalf of a third party, corporate entity, or agent.
• Not currently subject to a self-exclusion or self-imposed limit you have set through our system.
• Has never had an account terminated by seri33 for reasons of fraud, system abuse, or money laundering violations.

Seri33 reserves the right to request proof of identity and age at any time. Accounts that cannot verify eligibility within the specified period will be suspended until verification is complete.

3 Account Registration & Management

Each user is only permitted to hold one (1) active account only at seri33. Multiple account registrations are strictly prohibited and may result in the termination of all associated accounts without any refund.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and phone number. Inaccurate or false information may result in account termination.

• Your account password is your personal responsibility. Never share your login details with anyone.
• Seri33 will not be liable for any losses resulting from a user sharing their own password.
• If you suspect your account has been accessed without authorisation, contact our support team immediately via live chat.
• Email and phone number verification is required to fully activate the deposit and withdrawal functions.

Our KYC process requires users to submit a valid government-issued ID (such as MyKad or passport) before their first withdrawal is processed. This is a standard security measure to protect your account and funds.

4 Fund Deposits & Withdrawals

Seri33 supports a wide range of local Malaysian payment methods including online bank transfers, e-wallets, and major bank cards. All transactions are processed through secure channels with 256-bit SSL encryption.

Deposit Policy:

• The minimum deposit is RM 30 per transaction, unless otherwise stated in a specific promotion.
• Deposited funds must be used for gaming purposes only and may not be transferred directly to another user.
• Seri33 reserves the right to reject or void any deposit suspected of being linked to illegal activity or fraud.

Withdrawal Policy:

• Withdrawal requests are processed within 1 to 5 minutes for verified local payment methods.
• The minimum withdrawal amount is RM 50 per request.
• All withdrawals will be returned to the original payment method used during deposit, subject to completed KYC verification.
• Seri33 reserves the right to suspend withdrawals for security review purposes if unusual activity is detected on the account in question.
• Withdrawals for accounts that have not completed the KYC process will be held pending until the review is finalised.

5 Bonuses, Promotions & Rewards

Seri33 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, and VIP program rewards. Each promotion is subject to specific terms stated on the relevant promotion page.

• Bonuses may only be claimed once per user / per household / per device / per IP address, unless otherwise stated.
• The wagering requirement (rollover) for each bonus must be fulfilled before any associated winnings can be withdrawn.
• Seri33 reserves the right to void bonuses and related wins if there is evidence of promotional abuse or exploitation.
• Bonuses cannot be converted directly to cash — they must first be used for gameplay in accordance with the specified rollover requirements.
• Any systematic attempt to exploit promotions through multiple accounts or coordination with other users is prohibited and may result in account termination.

The seri33 VIP Program offers additional benefits such as higher withdrawal limits, personalised cashback, and dedicated account management. Eligibility is determined automatically based on your gaming activity.

6 Game Rules & Fairness

All games offered at seri33 — including Live Casino, Slots, Fish Shooting Games, and Sports Betting — use independently audited systems to ensure fair and random outcomes.

• The Random Number Generator (RNG) used in slot and table games has been certified by an independent third-party audit body.
• Sports betting odds displayed are accurate at the time of publication and are subject to change before a bet is confirmed.
• Seri33 reserves the right to void bets or game rounds that occurred as a result of technical errors, system failures, or exceptional circumstances.
• In the event of a dispute over game results, seri33's system records will serve as the final reference.
• The use of automation software, bots, or any tools designed to exploit the platform is strictly prohibited.

For Live Casino games, additional rules may apply depending on the specific game provider. Players are advised to familiarise themselves with the rules of each game before playing.

7 User Conduct & Responsibilities

Seri33 users are required to conduct themselves in a respectful, honest, and responsible manner at all times. The following actions are strictly prohibited and may result in account termination and legal action:

• Providing false or misleading information during registration or the KYC process.
• Using the platform for any money laundering or illicit financing activities.
• Attempting to hack, attack, or disrupt seri33's technical infrastructure.
• Sharing or selling your account to a third party.
• Using abusive, threatening, or harassing language towards staff or other users through any seri33 communication channel.
• Engaging in any form of fraud, including falsification of identity documents.

Seri33 cooperates fully with relevant authorities in investigations related to suspicious financial activity or online crime.

8 Account Termination & Suspension

Seri33 reserves the right to suspend or terminate any user's account at any time without prior notice if there is evidence or reasonable suspicion that the user has violated any of the stipulated terms.

• Account termination due to fraud or illegal activity does not entitle the user to claim any remaining account balance.
• For terminations not involving misconduct, any remaining account balance will be returned to the user upon completion of the review.
• Users may also request to close their own account at any time by contacting our support team.
• Accounts that have been inactive for 12 consecutive months may be subject to maintenance fees or termination in accordance with current policy.

9 Liability Limits & Disclaimer

Seri33 strives to provide a stable, secure, and uninterrupted platform at all times. However, we cannot guarantee that the service will always be available without technical disruptions.

• Seri33 is not liable for any losses arising from service disruptions, technical failures, or circumstances beyond our control (force majeure).
• Game results displayed on the platform are final and cannot be disputed on grounds of user error.
• Seri33 is not responsible for losses arising from the use of third-party information or content displayed on the platform.
• Seri33's maximum liability under any circumstances shall not exceed the total amount deposited by the user in the 30 days preceding the claim.

The seri33 platform is provided "as is". Users access this platform at their own risk, subject to the protections outlined in these terms.

10 Amendments to Terms & Applicable Law

Seri33 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the official website.

It is the user's responsibility to review this page periodically to stay informed of the latest applicable terms. The date of the most recent update will always be displayed at the top of this page.

• Continued use of the platform following the publication of any amendments constitutes acceptance of the revised terms.
• If you do not agree with any amendments made, you must stop using the platform and contact us to close your account.
• These Terms and Conditions are governed by applicable law and any disputes shall be resolved through channels designated by seri33.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.