Seri33 Privacy Policy — Malaysia Platform Member Personal Information Protection

Privacy Policy Introduction & Scope

This Privacy Policy is issued by seri33 and applies to all users who access or use our platform, including the official seri33 website and mobile app. By registering or continuing to use our services, you agree to be bound by this Privacy Policy.

We understand that your trust is our most valuable asset. That is why we operate on the principle of full transparency — you have the right to know what happens with your information, and we are committed to communicating this to you in a clear and easy-to-understand manner.

This policy covers all data processing activities that occur when you register an account, make deposits or withdrawals, contact our support team, use games on the platform, or simply browse our website.

Information We Collect

Seri33 collects your personal information through several channels to ensure the platform runs smoothly and securely. Below are the categories of data we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or medical records unless required by law.

How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. seri33 uses your data for the following purposes:

• Identity verification (KYC): Ensuring every member is a real individual aged 18 or above, in line with compliance requirements.
• Account management: Enabling you to log in, manage settings, and securely access your transaction history.
• Payment processing: Facilitating fast and secure deposits and withdrawals via Malaysian local payment methods.
• Platform security: Detecting and preventing fraudulent activity, money laundering, or unauthorised access to your account.
• Customer Support: Resolving your enquiries and complaints more efficiently using relevant account records.
• Personalised experience: Delivering promotions, bonuses, and game recommendations tailored to your gameplay habits.
• Responsible gaming: Monitoring gameplay patterns to identify whether you may benefit from self-control tools or support.
• Legal compliance: Meeting reporting and record-retention obligations as required by relevant authorities.

We do not use your information for any purposes beyond those stated without obtaining your consent first.

Information Sharing & Disclosure

Seri33 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your information is only shared under the following limited circumstances:

• Payment service providers: Required transaction information is shared with trusted payment processors solely to complete your deposits and withdrawals.
• Game software providers: Minimal game session data is shared with third-party game providers integrated with the seri33 platform, solely to enable gameplay functionality.
• Legal authorities: We will disclose the necessary information when required by court order, official investigation, or other legal obligations.
• Audit & compliance partners: Anonymised or aggregated data may be shared with independent auditing bodies for compliance review purposes.

Security & Data Protection

Protecting your personal and financial information is seri33's highest technical priority. We continuously invest in security infrastructure to keep your data protected at all times.

• 256-bit SSL encryption: All data transmitted between your device and seri33's servers is secured with industry-grade encryption.
• Encrypted database: Sensitive information such as passwords and financial details is stored in encrypted format — unreadable even to internal staff.
• Two-factor authentication (2FA): We offer an additional layer of security through OTP verification for every login and transaction.
• Round-the-clock monitoring: Our automated monitoring system detects suspicious activity and takes immediate preventive action.
• Internal access controls: Only authorised personnel have access to sensitive data, with full access logs maintained.
• Regular security testing: The seri33 platform undergoes regular penetration testing by independent security specialists.

While we take all reasonable measures, no system can guarantee absolute security. In the event of a data breach, we will notify affected users within the stipulated timeframe.

Cookies & Tracking Technologies

Seri33 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you browse our website.

• Essential cookies: Required for core platform functions such as login authentication and session management. Cannot be disabled.
• Performance cookies: Collecting anonymised data on how users interact with the platform for technical improvement purposes.
• Functional cookies: Remembering your preferences such as language, display settings, and favourite games for future sessions.
• Analytics cookies: Helping us understand aggregate platform usage patterns to make better development decisions.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

Your Rights as a User

As a seri33 member, you have the following rights regarding your personal information. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our support team via the platform's live chat. We will process your request within 14 business days.

Data Retention Period

Seri33 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and used for ongoing account management.
• KYC and transaction records: Retained for a minimum of 5 years after account closure to meet financial compliance and anti-money laundering requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical data and system logs: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing data: Retained until you unsubscribe or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to any individual.

Changes to the Privacy Policy

Seri33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any significant changes via email or in-platform notification before they take effect.

• The date of the latest update will always be displayed at the top of this page.
• For significant changes that affect your privacy rights, we will provide at least 14 days' notice before the changes take effect.
• Continued use of the platform after the effective date constitutes acceptance of the amended terms.
• Previous versions of the Privacy Policy are available upon request from our support team for reference.

Contact Us for Privacy Enquiries

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to help. You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the seri33 platform.
• Email: [email protected] — for specific privacy enquiries and user rights requests.
• FAQ: Visit page FAQ us for answers to the most frequently asked questions.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data deletion or data transfer, the process may take up to 14 business days.